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Our Call Center Solution based
on Asterisk can be
installed on any standard servers
with required configurations.
Software suite includes everything
a call center would want - from
Agent specific call statistics to
Queue statistics. Included in every
Call-Center implementation is
30-days of free go-live support,
and an optional "Compulsive
Support" Service Level
Agreement.
Predictive
Dialers
Predictive dialers, systems that
automatically place outbound calls
and deliver answered calls to
agents; they are the key to using
your sales force time as
efficiently as possible in your
outbound call center. We are well
versed in implementing VICIDIAL, an
Open Source Predictive Dialer.
Call
Center
Solution
features:
-
Agent Performance Data
-
Queue Statistics (Abandon rate,
average wait time, etc.)
-
Multiple Queues and incoming
lines
-
Voicemail for individual
agents, and after-hours
voicemail.
-
Call distribution logic
(Round-Robin, Next-Available
Agent, etc.)
-
Auto-Attendant & Complex
IVR
-
Recording, Monitoring, and
Barge features
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Single server solution for
20-100 users.
-
Multi-server solution for 100+
users.
-
Ability to have agents operate
remotely
-
Outbound agent-controlled,
broadcast and predictive
dialing
VoIP &
IP-PBX
barePacket
IP-PBX solutions based on Asterisk can be
customized to your specific needs
and any future growth. Small,
medium and large businesses can
have unlimited flexibility in peer
to peer, local, regional and
international telecommunications -
all at a substantial savings over
conventional PBX and
telecommunication plans. For more
information or any questions
regarding our VoIP and IP-PBX
solutions, please contact us.
Lower Cost To Operate
& Maintain:
- PBX monthly costs are
assessed on a per line
basis.
- Unlimited FREE Peer to Peer
calling - extension to extension
based
- Great Local, Long Distance
and International Calling
Rates
- Avoid spending valuable
resources on expensive
traditional equipment
Greater User
Productivity &
Communication:
- Auto Attendant - Customizable
with professional talent
- Global extension to extension
based calling
- Call Conferencing - Virtual
Meetings on Demand
- Email Message Notification -
Call Conversion System
- IVR -
Interactive Voice Response
- Follow Me - On the road or at
another location call locator
system
- Unified Messaging- Provide a
single Inbox for all
communications and eliminate the
hassles of traditional
voicemail
- Remote Office- Easily turn
any phone or laptop into your
office phone with access to all
of your calling features
Unlimited
Growth:
- Add extensions on the fly
without worrying about system
limitations
- Soft Phone makes it possible
to use your PC to call any
phone
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